ClientConnect
Communicate consistently. Collect the feedback.
“The follow-up is part of the job, not an afterthought.”
The same five questions, all day, in between real work.
Customers want to know when someone is coming, what it will cost, and whether the part has arrived. The answers exist. They are just trapped behind whoever is free to type them. Meanwhile the review that should have been collected after a good job never gets asked for.
What it does
- Sends updates before and after the visit, by text and email.
- Answers common questions from a knowledge base you approve.
- Escalates to a person when the customer asks for one.
- Requests a review after each completed job.
- Shows you what customers are actually asking, in the dashboard.
Contractors whose office answers the same customer questions every day, and who want more Google reviews without chasing people for them.
What is included- Automated job updates by SMS and email
- Review request after each completed job
- Website AI support chatbot
- Approved knowledge base
- Human escalation rules
- Customer question dashboard
Free, forty-five minutes, no obligation.
Built around your rules, not a template.
Customers do not want a faster phone tree. They want the answer. When the answer comes from your own approved information, the office stops retyping it and the customer gets it in the first two minutes. The review request then lands while the good experience is still fresh, which is when people actually leave one.
“Our team was getting absolutely hammered with the same customer questions all day. This agency set up the support chatbot and connected it to our information, and it’s made a huge difference. The dashboard is great too because we can actually see what customers are asking instead of just guessing.”
Individual client experience. Not a guarantee of future results.
Book a call to see if ClientConnect fits your business.
We will review your operation and tell you honestly whether ClientConnect is the right place to start.
Book a front-office audit