Refund Policy
Exohush LLC, operating as ExohushAI. Last updated: November 9, 2026.
1. Consultations and Booked Calls
Initial calls booked through our website are free and carry no obligation.
2. Implementation Fees
Our implementation services are custom and are governed by the signed Automation & Development Agreement between Exohush LLC and the client. Refunds are handled as follows:
- Before work begins: Unused advance payments or deposits are refundable if written cancellation is received before project work starts, less any non-refundable third-party expenses already committed.
- After work begins: Payments are non-refundable, unless required by applicable law or in the event of an uncured material breach by Exohush LLC.
3. Deposit Options
Payment terms are set out in the signed agreement. Options may include an upfront 100% payment or a 50% deposit with the remainder due before production go-live.
4. Revisions and Warranty
- Included revisions during the staging phase have no cash or credit value and do not roll over.
- Warranty coverage for bug fixes and system failures on delivered work applies for the period stated in your agreement. Warranty coverage is a service commitment, not a refund.
5. Monthly Retainer Plans
- Retainer plans require a minimum initial commitment of three (3) months, as stated in your agreement.
- To cancel, provide written notice at least thirty (30) days before the end of the current period.
- If you end a retainer before completing the minimum commitment, the remaining unpaid balance for that commitment becomes due.
6. Billing Disputes
If you believe an invoice is incorrect, submit a written dispute to ziad@exohush.com within seven (7) calendar days of the invoice date. Disputes received after that window will be reviewed at our discretion unless applicable law requires otherwise.
7. Chargebacks
We ask that you raise billing concerns with us first so we can resolve them quickly. This request does not limit your statutory right to contact your bank or payment provider.
8. How to Request a Refund
Email ziad@exohush.com with your name, company, invoice number, and the reason for your request. We will respond in writing.